Cancellation and Refund Policy

Last updated: 10 October 2026

Cancelling your plan

• Open Account, Plan and billing and choose Cancel plan. It takes a few seconds and no email is needed.
• You keep everything in your plan until the end of the period you already paid for. After that your account moves to the Free plan. Your saved prompts stay.
• You will not be charged again after you cancel.

Refunds

• First payment: if the service is not right for you, ask for a refund within 7 days of your first payment for a plan and we refund it in full.
• Renewals: renewal payments are not refunded, unless the law requires it or we charged you by mistake. Remember to cancel before the renewal date if you do not want to continue.
• Charged twice or by mistake: we refund the extra payment in full.
• Refunds are not given for unused AI actions or for part of a period.

How to ask for a refund

Use the Contact form with the topic "Billing, invoice or refund", or email info@xomultimedia.com. Include the email on your account and the payment id or invoice number.

Processing time

We reply within 2 working days. Once approved, the refund goes back to your original payment method through Razorpay. It usually reaches your account in 5 to 7 working days, depending on your bank. If a refund is approved, the plan it paid for ends.

Contact

Real Prompt Generator, email: info@xomultimedia.com